Effective Date: July 8, 2025
At Top IT France, we are committed to delivering high-quality IT services and customer satisfaction. This Refund Policy explains the conditions under which refunds may be issued.
All payments made for IT services, support plans, or consulting are non-refundable once the service has been delivered or initiated.
For subscription-based services, fees are billed in advance and are non-refundable for the current billing cycle.
Refunds may only be granted under the following circumstances:
If a service you purchased was not delivered as agreed.
If you were charged incorrectly due to a billing error.
If you cancel before service delivery has started (e.g., before onboarding or setup).
To request a refund:
Contact us at contact@topitfrance.online within 7 days of purchase.
Provide proof of payment and details about your request.
Our team will review your case and respond within 5–10 business days.
Completed consulting sessions or IT projects.
Customized IT solutions, software, or hardware already purchased and configured.
Emergency or one-time support services.
If approved, refunds will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
If you have questions about this Refund Policy, please contact:
Top IT France
📧 Email: contact@topitfrance.online
📍 Address: 212 N 2nd Street, Ste 100, Richmond, KY 40475, United States
📞 Phone: +1 (859) 449-3202